The Local Government Ombudsman and and Social Care Ombudsman (LGSCO) have recently launched a campaign to help care providers improve how they handle complaints. 

As part of this campaign, they have been delivering webinars to care providers about strengthening complaints handling in adult social care and encouraging providers to become 'complaints confident'. 

They discuss practical steps providers can take to ensure complaints are handled fairly, transparently, and consistently, which helps to support earlier resolution of issues without needing to escalate.

The webinars have been well attended, and they plan to build on this success by engaging with more care providers through the year.

Find out more here