A significant set of Employment Rights Act changes takes effect this October, and some of them affect how you handle everyday workplace issues.

  • Harassment prevention (from 30 October 2026): Employers must take “all reasonable steps” to prevent sexual harassment, a tougher standard than the current “reasonable steps”. Employers can also be held liable where a third party, such as a customer, client or supplier, harasses a member of staff and the employer hasn’t done everything reasonable to prevent it
  • Longer tribunal time limits (from 1 October 2026): Employees now have six months, rather than three, to bring most Employment Tribunal claims. Disputes can stay unresolved for longer, so clear records and well-handled processes matter more than ever
  • New trade union rights (from 30 October 2026): This includes a right for unions to access workplaces, plus stronger protections for workers taking part in industrial action

For many businesses, that means reviewing policies, training and the way complaints are handled. If you deal with customers or members of the public day to day, there’s more to think about.

That’s where Citation’s free HR advice line can help. Their experts can guide you through questions such as:

  • What does “all reasonable steps” actually mean for my business?
  • Do I need to update my harassment policy and refresh staff training?
  • How do I protect my team from harassment by customers, clients or visitors?
  • How should I record and handle complaints now that employees have longer to bring a claim?
  • A union has asked to access our workplace – what are my obligations?

…and much more.

For friendly, practical and confidential advice that puts your business first, get in touch today. Call 0161 504 0843 between 9am and 5pm, Monday to Friday.

Be sure to quote HCA  when you call.